Frequently Asked Questions

Below you’ll find answers to commonly raised questions. If you’re a new or existing customer, feed your curisosity. Keep asking questions, because with every answer you find, more questions will arise!

Can I accept multiple forms of payment?


Why do I need an SSL?

Having an SSL certificate for your site lets your customers know that their personal data is being sent to a legitimate organization and that their personal information will be encrypted while it is transmitted. Site abandonment rates are high for ecommerce sites without SSL certificates. This can lead to lost revenue, unhappy customers, and effect your reputation.


What is a responsive design?

Responsive Web design is the approach that suggests that design and development should respond to the user’s behavior and environment based on screen size, platform and orientation. The practice consists of a mix of flexible grids and layouts, images and an intelligent use of CSS media queries. As the user switches from their laptop to iPad, the website should automatically switch to accommodate for resolution, image size and scripting abilities. The website will have the technology to automatically respond to the user’s preferences. This will eliminate the need for a different design and development phase for each new gadget on the market.

Why is your hosting so expensive? Most hosting companies are a fraction of your hosting fee.

Our hosting fee is grouped with access to our support ticket system.

Why should I hire a professional to design my Web site?

Think of it this way. When you’re looking for a new car stereo, you most likely start by searching the telephone book. You find a few stores in your area and call them to ask about brands, models and pricing. Once you’ve decided which stores offer what you’re looking for, you drive over for a look around.

What happens when you pull into the parking lot of a store that looks run down? One that has obvious signs of neglect? One that looks as though the owner should have it condemned? If you’re like most people… you keep on driving!

Why? Are you afraid to leave your car with that stereo shop for fear it will get stolen? Do you think the store might not be honest? You don’t know these people, but from the image they portray… you are suspicious and skeptical.

The same thing applies to your Web design. When visitors come to your Web site, they are either rolling their eyes or smiling.

In many cases, your Web site IS your business. It is the image you present to the Internet world. We also know that there is a lot going on behind the scenes that contributes to your site functioning properly. A professionally designed Web site will give your business the foundation it needs to succeed by using the latest technologies and design applications, by being search engine compatible and by displaying correctly in a variety of browsers. When you hire MAXBURST, you get the skills, knowledge and expertise that only comes from years of hands-on experience.

What is a domain name and why do I need one?

Every Web site must have a domain name. A domain name is your Web site’s unique address on the Internet.

As an example, the domain name for MAXBURST Web Design is The most common domain names will end in .com, .net, or .org, but there are many more to choose from.

After your registration, you will be given full access information to your own, personal domain name control panel. In many cases, our clients request us to manage, update, transfer or change their registration information so they don’t have to worry about learning the technical aspects of web maintenance.

In what format should I supply content for my new website?

It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

Will my website design be “Search Engine” friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

Will everyone see my web site the same?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

Do you redesign existing websites?

Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation – we can redesign your website to take advantage of the latest web technologies.

What are the hosting fees and do you allow for annual installments vs monthly?

The price is listed per month on your proposal. If you decide to pay annually, we will provide a 10% discount.

Do you host site in-house or 3rd party?

We host our websites on Digital Ocean.

Are your sites hosted on dedicated or shared servers? 

Dedicated Server

What does the hosting services include?

10GB Memory • 4 Core Processor • 50GB SSD Disk Storage • 5 TB Transfer • Tier 1 Data Facility • Scheduled Weekly Backups • Security Intrusion and Brute Force Detection

Type of support available - 24/7 or 9/5?

We monitor the sites 24/7 support with Digital Ocean however, our business hours are 9/6. We have a support ticket system available 24/7 incase you need to reach out afterhours/weekends which alert our team directly.

What type of security and disaster recovery services do you have?

We schedule weekly backups and our security measures that we take include multiple firewalls on different levels – one on the OS level and another one on the website level (wordfence). We also have a number of policies, such as strong passwords; limited and controlled access (we can see if someone recovers admin password); secured access to files vis SFTP, etc. We monitor the uptime and condition of the sites we host very closely and we can go beyond that if needed, with two factor authentication.

What other options/services are available?

We offer monthly support packages, our most popular is the Standard Plan. All package options listed below:

The amount of tickets/hours depend on the complexity of the ticket request

Start-up Plan (About 2 support tickets / mo.)
$99.00 per month for up to 1 hour per month

Standard Plan
$189.00 per month for up to 2 hours per month

Advanced Plan
$269.00 per month for up to 3 hours per month

Professional Plan
$349.00 per month for up to 4 hours per month

Elite Plan
$439.00 per month for up to 5 hours per month

How web design impact content marketing?

There is a clear connection between web design and content marketing. A well-designed website can help improve the visibility of your content, which in turn can help increase engagement and lead to more leads and sales.

Furthermore, good web design can help you create high-quality content that is easy to read and navigate. This makes it easier for you to convert potential customers into active followers of your brand.

How web design affects SEO?

Web design affects SEO in a few ways. First, good web design will make your website look professional and easy to navigate. This will help people find your site more easily and increase your chances of ranking higher in search engine results pages (SERPs).

Second, well-designed websites are typically optimized for search engines, which means that they have been designed with keywords in mind. This allows you to rank higher in search engine results pages (SERPs) for specific terms that are relevant to your business.

Finally, good web design can also help you improve the overall user experience on your website. This includes things like making sure all content is easily accessible and formatted correctly, as well as ensuring that all page elements work properly and look consistent across different devices (PCs, smartphones, tablets).

How web design helps business?

A well-designed website can help your business attract new customers, increase traffic, and grow your brand. It can also help you manage your online presence more effectively, which can save you time and money.

Some of the benefits of web design for businesses include:

  • Increased visibility: A well-designed website will attract attention from potential customers online and offline. This increased exposure can lead to increased sales and leads, as well as greater brand awareness.
  • Improved customer service: A well-designed website makes it easier for customers to find information about your products and services, make contact with you, and get answers to their questions. This helps you reduce the amount of time you spend dealing with customer complaints or problems.
  • Reduced costs: A well-designed website will reduce the amount of time you spend on maintenance tasks such as updating content, tweaking layout, and fixing errors. It will also reduce the need for specialized software or technical expertise to run your business.

Why web design is important?

Web design is important because it helps people find the information they are looking for on the internet. It also allows businesses to communicate with their customers in a way that is easy to understand.

Web design can help you attract new customers by creating a better online presence for your business. It can also help you improve your search engine ranking, which will make it easier for people to find your website.

A well-designed website should be user-friendly and look good on any device. It should also be responsive so that it looks good on all types of screens, including mobile devices.

Why web design matters?

A well-designed website can help you attract new customers, increase sales, and improve your branding. A poorly designed website can lead to lost revenue, frustrated customers, and negative online reviews.

Why is mobile friendly website important?

A mobile-friendly website is important because it makes it easier for people to find and use your website on their smartphones and other mobile devices which can help you increase sales by making it easier for customers to purchase products or services from your site.

What should i provide a web designer?

If you are in need of a web designer, please provide the following information:

  • Budget
  • Project description
  • Timeline
  • Client contact information
  • Any branding guidelines you may have
  • Images of the company and its products
  • A list of the company’s social media accounts

How much does it cost to hire a web designer?

There is no one-size-fits-all answer to this question, as the cost of hiring a web designer will vary depending on the size and complexity of the project, as well as the designer’s experience and skill set. However, on average, hiring a professional web designer can cost anywhere from $75 to $250 per hour.

Is hiring a web designer worth it?

Hiring a web designer can be a good investment if you believe that their skills will improve the overall look and functionality of your website. Additionally, hiring a professional can help reduce the workload involved in maintaining your website.

What do i need to know before hiring a web designer?

There are a few things that you should consider before hiring a web designer.

  • First, it is important to make sure that the designer has experience in the specific field that you are looking for.
  • Second, make sure that the designer is able to meet your deadlines and deliver high-quality work.
  • Third, be sure to ask the designer about their pricing structure and how they will bill you.
  • Fourth, be sure to ask about any revisions or changes that may need to be made after the project is completed.
  • Fifth, be sure to ask about any guarantees or warranties that the designer may offer.
  • Sixth, be sure to ask about any references that the designer may have.
  • Seventh, be sure to ask about any samples of their work.

Freelancer or web design agency?

Freelancers can also be good for people who want to start their own business and don’t have the time or money to invest in a web design agency.

There is no definite answer to this question as it depends on the specific needs of your business. A freelancer may be a better option if you are looking for someone to do a one-time project, while a web design agency may be better if you need ongoing support and guidance.

What is the most important element of ecommerce website design?

When designing an ecommerce website, it is important to keep in mind the target audience that you are targeting. For example, if you are selling products that are likely to be used in the home (e.g., furniture or appliances), then you would want your website to look traditional and homelike. If you are selling products that are not typically found in homes (e.g., jewelry or clothing), then you might want to go with a more modern look.

Some factors that you should take into account when designing your ecommerce website include:

  • The size of your screen – Make sure that your layout will look good on all devices, from desktop computers to smartphones.
  • Navigation – Make sure that your navigation is easy to use, with clear labels and concise buttons.
  • Graphics – Use high-quality graphics that will capture attention and help customers find what they’re looking for.
  • Colors – Choose colors that are complementary to your brand and theme, and that will stand out on websites across different devices.